Refund Policy

Returns and Refunds:

We strive to ensure your utmost satisfaction with your purchase. If you wish to return a standard product, you have the option to do so within 3 days of receiving your order. To be eligible for a refund, the product must be in unused condition, with its original packaging, and accompanied by the original invoice. The refund process typically takes approximately 30 days to complete, subject to verification, and may entail deductibles. Refunds will be issued to the original payment method. Please note that we retain the right to decline any refund request that does not adhere to our return policy requirements.

Please be aware that our returns and refunds policy is subject to change at our discretion, and we reserve the right to modify or discontinue it at any time without prior notice. Additionally, we may, at our sole discretion, limit or cancel returns and refunds for any individual or entity, as determined by us. It's important to note that return shipping costs are the responsibility of the customer.

Return and Refund Conditions

We value your loyalty, and your satisfaction is our top priority. Our exchange and refund policy is designed with your needs in mind, providing flexibility and assurance while always adhering to local government regulations.

The item hasn’t been used
The item maintains it’s original condition: no signs of wear on the jewellery, the tag is still attached, the packaging is intact.

Sale & Promotional Items: Items purchased at reduced prices during our sales or promotional periods can be exchanged within 3 days of purchase but no refund will be provided.

1. Return process

Email contact@thegembureau.com with your order number
We will respond with the list of all return options based on your location.
We will subtract the return shipping cost from your refund. In case of a confirmed defect in the jewellery, the return ships for free.

2. Refunds

The refunds are issues to the same credit card used for the original purchase.