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General
The Gem Bureau is committed to providing the best possible service to all our customers, which involves ensuring your items arrive to you safely and as quickly as possible. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
Fees & Taxes
The Gem Bureau cannot predict any extra charges you might encounter, such as import duties, taxes, or bank fees (including transfer and currency exchange fees). These vary by country, so for specific details, it's best to contact your local customs office. Unfortunately, The Gem Bureau cannot reimburse you for any duties or taxes you pay upon delivery.